A few things to know before you settle in. If you have any questions about your stay, give us a call or send us a note. We’re always happy to help.

Canine Companions 

Two Palms has four guest rooms that welcome one well-behaved canine companion or emotional support dog under 50 lbs. 

Dogs must be kept on a leash in common areas and may not be left unattended in guest rooms. A one-time $125 + tax dog fee applies to each stay. Unauthorized dogs are subject to a $250 nightly fee. 

To book a stay with your canine companion, please review our Dog Policy and contact us directly at (805) 995-9800. 

Traveling with a service animal? Please contact us prior to your stay so we can make sure everything is ready for your arrival.

Reservations & Payment 

All reservations require a valid credit or debit card (Visa, Mastercard, American Express, or Discover) at the time of booking. 

For standard reservations, credit cards will be charged for the full amount of the stay 72 hours prior to 12:00 AM Pacific Time on your arrival date. Reservations made within 72 hours of arrival require payment in full at the time of booking.

Debit cards are charged in full at the time of booking. 

Holiday and special-event reservations are charged 60 days prior to arrival, as outlined below. 

At check-in, the card on file will be authorized for incidentals at a rate of $100 per day. Purchases and additional charges made during your stay will be applied to the card on file as incurred, with any remaining balance charged at checkout. 

You may update the card on file at any time by contacting us. 

Two Palms is exclusively a 21+ property. All guests must be 21 years of age or older to stay with us, and a valid photo ID is required at check-in. Reservations that do not meet our age requirement are subject to cancellation and forfeiture of the stay without refund. 

Guest room rates are subject to change.

Cancellations & Changes 

We understand plans change. 

For standard reservations, cancellations made at least 72 hours prior to 12:00 AM Pacific Time on your arrival date are eligible for a full refund. 

Cancellations made within 72 hours of arrival will result in the forfeiture of the reservation and all payments made. Changes to reservations cannot be made within 72 hours of arrival. 

No-shows and early departures are non-refundable.

Holidays & Special Events 

A 60-day cancellation policy applies to the following dates: 

• September 4–7, 2026 

• December 26, 2026–January 4, 2027 

• May 21–31, 2027 

• July 1–5, 2027 

• September 3–6, 2027 

• December 26, 2027–January 3, 2028 

Cancellations made at least 60 days prior to 12:00 AM Pacific Time on your arrival date are eligible for a full refund. 

Cancellations made within 60 days of arrival are subject to the full cost of the reservation. 

Payment in full for reservations falling within these periods is due 60 days prior to arrival. 

Changes to guest details during holiday and special-event periods are subject to a $500 alteration fee.

Extended Stays 

Reservations of five nights or more have a 30-day cancellation policy. 

Cancellations made at least 30 days prior to 12:00 AM Pacific Time on your arrival date are eligible for a full refund. Cancellations made within 30 days of arrival are subject to the full cost of the reservation. 

Changes to extended-stay reservations cannot be made within 30 days of arrival. 

Mandatory housekeeping service is required every three days during extended stays. 

To cancel or change a reservation, please call (805) 995-9800 or email hello@twopalmsmotel.com.

Check-In 

Check-in begins at 3 PM. 

A valid photo ID and credit card are required at check-in. 

If you’re planning to arrive after the lobby closes, please contact us in advance so we can arrange an easy after-hours check-in.

Check-Out 

Check-out is at 11 AM. 

When available, late checkout may be arranged for $75 per hour until 1 PM. Checkouts after 1 PM will be charged 100% of the nightly room rate.

Occupancy & Extra Guests 

All Two Palms rooms have a maximum occupancy of two guests. 

Occupancy limits cannot be exceeded. Rooms found to have unauthorized guests above their stated occupancy are subject to a $250 nightly fee.

Housekeeping 

Housekeeping service is offered during your stay. If you’d rather not be disturbed, simply use the Stay Out sign on your door.

For extended stays, housekeeping is required every three days.

Smoking & Damage 

Two Palms is a 100% smoke-free property, including all guest rooms, patios, and common spaces. 

Smoking anywhere on the property is subject to a $250 cleaning fee. 

The credit card used for your reservation is kept on file to cover damage or missing items during your stay. This includes excessive soiling or damage to furnishings, linens, fixtures, or other property. 

Any damage will be assessed and communicated to the responsible guest before being charged at replacement cost, including applicable labor and installation.

Fire Pits & Common Spaces 

Our common spaces are here to be enjoyed. Please help us keep them enjoyable for everyone. 

Common-space hours are 8 AM–9 PM, with quiet hours from 9 PM–8 AM. 

During quiet hours, please keep music, conversations, and other noise to a minimum out of consideration for other guests and our neighbors. Repeated violations may result in guests being asked to leave the property without a refund.

Beach Gear & Personal Equipment 

A few simple things help keep Two Palms looking good and our walkways clear. 

Please do not hang beach towels, swimsuits, or wetsuits on guest-room patio fencing. 

Coolers, personal bicycles, and other equipment should be stored in your vehicle and may not be left outside guest rooms or in guest walkways.

For everyone’s safety, bicycles, skateboards, and scooters may not be ridden anywhere on the property.

Outside Food & Drink 

Cooking is not permitted in guest rooms, on patios, or in shared common spaces. Unauthorized cooking is subject to a $250 fee.

Parking & Security 

Complimentary on-site parking is reserved exclusively for registered Two Palms guests. 

Our parking areas are uncovered and unsecured, so please lock your vehicle and keep valuables with you or in a secure location. 

Two Palms is not responsible for damage to vehicles or lost, damaged, or stolen personal property.

Lost & Found 

Left something behind? We’re happy to help reunite you with it. 

If you request that an item be shipped, a minimum $30 handling fee per parcel, plus shipping costs and applicable sales tax, will be charged to the card on file.