Last updated: August 11, 2026

Two Palms Motel operates this website and online store, including the related information, content, features, tools, products, and services offered through it (collectively, the “Services”). Our website and online store are powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how Two Palms Motel collects, uses, and discloses your personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand the practices described below.

Personal Information We Collect Or Process

• When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

• Depending on how you interact with us, where you live, and applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.

• Payment and financial information, including payment card information, transaction details, form of payment, payment confirmation, and related payment information.

• Account information, including your username, password, preferences, and account settings.

• Transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information you provide when contacting us with questions, requests, or customer service inquiries.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you visit or use our Services, make a purchase, create an account, communicate with us, or otherwise provide information to us.

• Automatically through our Services, including information collected from your device and through cookies and similar technologies.

• From service providers that provide technology, payment processing, analytics, fulfillment, marketing, or other services on our behalf.

• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

• Providing and Improving Our Services. We use personal information to operate our website and online store, process payments and purchases, fulfill orders, arrange shipping, facilitate returns and exchanges, maintain customer accounts, remember preferences, provide customer support, and improve or personalize your experience with Two Palms Motel.

• Marketing and Advertising. We may use personal information to send marketing or promotional communications by email, text message, or other channels where permitted by law. We may also use information about your activity with our Services to provide advertising or content that may be relevant to you.

• Security and Fraud Prevention. We may use personal information to authenticate accounts, provide secure transactions, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect Two Palms Motel, our customers, and our Services.

If you create an account with us, you are responsible for maintaining the confidentiality and security of your account credentials.

• Communicating With You. We use personal information to respond to inquiries, provide customer support, communicate about purchases or transactions, and maintain our relationship with you.

• Legal and Regulatory Purposes. We may use personal information as necessary to comply with applicable laws, respond to valid legal requests or proceedings, enforce our terms and policies, investigate potential violations, or protect our legal rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:

• Shopify and other vendors or service providers that assist us with website hosting, payment processing, IT services, analytics, customer support, cloud storage, order fulfillment, and shipping.

• Business and marketing partners that assist us with advertising, marketing, and promotional services.

• Third parties when you direct us to share information, request a service involving a third party, or otherwise consent to the disclosure.

• Our affiliates or entities within our corporate group.

• Parties involved in a potential or completed business transaction, such as a merger, acquisition, financing, restructuring, or sale.

• Government agencies, law enforcement, courts, regulators, or other parties when disclosure is required or permitted by law or necessary to protect our rights, our Services, our customers, or others.

Depending on where you live, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or similar purposes.

Relationship With Shopify

Our website and online store are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve its services. Information you submit through our website may be transmitted to and processed by Shopify and other service providers, including parties located outside the country in which you reside.

We may also use Shopify features that use information about interactions with Two Palms Motel, Shopify, and other merchants to provide analytics, personalization, advertising, security, and other functionality.

In certain circumstances, Shopify is responsible for its own processing of your personal information and for responding to requests regarding that processing.

You can learn more by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites And Links

Our Services may contain links to websites, social media platforms, booking services, or other online services operated by third parties.

If you follow a link to a website or service that is not owned or controlled by Two Palms Motel, its privacy and security practices will be governed by its own policies. We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

The inclusion of a third-party link does not necessarily imply our endorsement of that third party or its services.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can take appropriate steps to delete that information where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security And Retention Of Your Information

We take reasonable measures designed to protect personal information. However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain appropriate business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Rights And Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to Access or Know. You may have the right to request information about the personal information we maintain about you.

• Right to Delete. You may have the right to request deletion of certain personal information.

• Right to Correct. You may have the right to request correction of inaccurate personal information.

• Right to Portability. In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

• Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally considered a “sale” or “sharing” of personal information.

• Communication Preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications. Even if you opt out of promotional communications, we may continue to send transactional or service-related communications.

Where applicable, we also honor Global Privacy Control signals as required by law.

UK And European Economic Area

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable law, including:

• The right to object to or restrict certain processing of your personal information.

• The right to withdraw consent where we rely upon your consent to process personal information.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

To exercise applicable privacy rights, please contact us using the information below. We may need to verify your identity before completing certain requests.

You may also designate an authorized agent to submit certain requests on your behalf where permitted by law. We may require appropriate documentation confirming the agent’s authority and may require you to verify your identity directly with us.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have questions or concerns regarding how we handle personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision regarding a privacy request or submit a complaint to your applicable data protection or regulatory authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, transfers of personal information from the European Economic Area or United Kingdom will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, applicable UK transfer mechanisms, or transfers to jurisdictions recognized as providing an adequate level of protection.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, practices, Services, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date. We will provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:

Two Palms Motel
20 S Ocean Ave
Cayucos, California 93430
United States

Phone: (805) 995-9800
Email: hello@twopalmsmotel.com

For purposes of applicable data protection laws, Two Palms Motel is the data controller of personal information processed as described in this Privacy Policy.